Warranty

At Fifth Heaven, we are committed to providing high-quality products and ensuring customer satisfaction. This Warranty Policy outlines the scope of coverage, eligibility, and the process for submitting a warranty claim.

This policy is provided in addition to, and does not limit, your statutory consumer rights under applicable laws of the United Arab Emirates.

Warranty Coverage Period

All eligible products are covered by a limited warranty period of 7 days from the date of delivery, unless otherwise stated on the product page.

What This Warranty Covers

This warranty applies to:

Products that arrive damaged, defective, or incorrect
Manufacturing defects identified upon delivery

If a valid issue is confirmed, we will offer an appropriate resolution, which may include:

Replacement of the item
Store credit
Refund (where applicable)

What This Warranty Does Not Cover

This warranty does not apply to:

Normal wear and tear
Damage caused by misuse, mishandling, or improper care
Items used beyond their intended purpose
Minor variations in color, texture, or appearance due to lighting or display differences
Issues reported outside the warranty timeframe

Eligibility Requirements

To qualify for warranty coverage:

The issue must be reported within 7 days of delivery
The item must be unused and in its original condition
Proof of purchase (order number) must be provided

How to Submit a Claim

To initiate a warranty claim, please contact us at info@5theaven.com and include:

Your order number
A clear description of the issue
Photo and/or video evidence showing the defect

Assessment & Resolution

All claims will be reviewed within a reasonable timeframe. Once approved, we will provide a suitable resolution in line with this policy and applicable consumer protection regulations.

Limitation of Liability

To the maximum extent permitted by law, Fifth Heaven shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products.

Consumer Rights

Nothing in this policy excludes or limits your rights under applicable consumer protection laws in the United Arab Emirates.