Return & Refund Policy
Questions
Only new, unused items in original packaging and resalable condition are eligible for return.
Returns must be requested within 30 days of delivery; requests after this period may not be accepted.
Customers must contact info@5theaven.com with their order number, reason, and supporting images (if applicable) to receive return instructions.
Shipping Policy
Here are some questions you might have regarding our Shipping Policy.
Where do you ship to?
We ship across the UAE and GCC, with international shipping available upon request and confirmation of duties and taxes.
How long does order processing take?
Orders are processed within 2–3 business days, excluding weekends and public holidays.
What are the delivery timeframes?
Delivery typically takes 5–7 business days within UAE & GCC, while international timelines vary by destination